We enable advisory firms to confidently delegate mission-critical operational and client-facing roles, responsibilities, and tasks. With decades of experience and a results-oriented approach, we aim for trusting, collaborative, long-term relationships.
We truly care about communication, quality, and efficiency in everything we do.
We understand and optimize for the long-term impacts of today's activities.
Decades of hands-on expertise serving registered investment advisors.
Expert guidance and assistance makes all the difference when it matters most.
With decades of experience in RIA operations, we bring expertise that accelerates results and prevents costly mistakes.
We become a valuable yet seamless extension of your in-house staff and your custodial transition and support teams.
Thoughtful planning and expert execution help avoid re-work, minimize client frustration, and keep timeframes on track.
We bring a commitment to quality and efficiency that advisory firms depend on for their most critical operations.
Deep knowledge of custodial platforms, advisory operations, and industry best practices.
Streamlined processes and proven methods that save your team time and reduce errors.
Meticulous attention to detail ensures accuracy in every task, every time.
Results-oriented approach that delivers unmatched output and consistency for your firm.
Whatever your firm needs, we tailor our support to fit seamlessly into your operations.
Elevate your staff's processes, efficiency, and results. Leverage our deep industry knowledge to improve how your firm operates day-to-day.
A knowledgeable, friendly professional your clients can trust. We represent your firm with the care and competence your clients expect.
Delegate and know it will be done quickly and correctly. We add not just capacity but expertise and stability to your team.
From everyday operations to complex transitions, we have the experience and knowledge to deliver.
Expand or backfill your staff, knowing you're adding not just expertise but unmatched productivity and stability in the role. We integrate seamlessly into your team.
From account opening to money movement, and from the simple to the complex, we've probably seen it many times and know how to get it done efficiently while ensuring an optimal experience for your clients.
Moving accounts, advisors, or your practice from one institution to another? With a deep understanding of the people, systems, processes, and potential pitfalls involved, we can help plan and execute the operational aspects.
With experience across Advent Axys, Advyzon, Black Diamond, Orion, Panoramix, and more, we can help with everything from daily reconciliation to monthly reporting, periodic billing, and beyond.
Whether you need short-term help or long-term partnership, we have an engagement model that fits.
Short-term support for projects or staffing gaps. Ideal for transitions, special projects, or bridging a vacancy while you hire.
Hourly support that can flex with your needs and capacity. Scale up or down as workload demands, paying only for what you use.
A monthly rate for agreed-upon roles, tasks, and/or services. Predictable cost, dedicated support, and a true partnership.
Even well-planned and successful transitions can be complex and labor-intensive. Without thoughtful planning, your team's workload, clients' frustration, and account transfer timeframes can surge due to avoidable re-work and duplicative client touches. We help throughout the transition process.
Identify client- and account-specific requirements to facilitate accurate and efficient forms processing, including completion of custodial data-gathering templates.
Capture and organize pertinent client data and documents to ensure comprehensive and accurate forms population.
Upon identifying gaps in available client data or documents, we help plan outreach to minimize client touchpoints and effort.
In addition to forms pre-populated using the custodian's template, we work alongside your staff to complete the forms and electronic envelopes, including your firm's forms if applicable.
Even with the best planning and execution, issues will arise. We help address "not in good order" alerts to minimize account opening and transfer timeframes.
Whether you need ongoing operational support, extra capacity during a busy season, or expert guidance through a critical transition — Tandem is ready to step in and deliver. Let's talk about how we can help your firm run better, every day.